Privacy Policy

Introduction

Livespins Limited (hereinafter “Livespins”, “we”, “us”) form a part of the wider Evolution Group.  

This privacy policy (hereinafter “Policy”) applies to the Livespins site, accessible via the URL https://livespins.com/ 

The Policy explains how we collect, share and use personal data, and how you can exercise privacy rights. We recommend that you read this Policy in full to ensure you are fully informed.  

How do we collect your personal data?

When you are using Livespins website and social media accounts, Livespins collects personal data from you either actively or passively.  

Personal data is actively collected from you when you voluntarily provide us with your personal data. For example, when you are building a business relationship with us, communicating with us, or subscribing to newsletters, etc.  

Depending on your preferences and/or choices we might collect information from cookies and similar technologies. It might collect certain information about you, for example, IP address or online activity, some of which will constitute your personal data. You can find more information about the use of cookies in https://livespins.com/cookie-policy/

What personal data do we collect and for what purpose?

The personal data that we collect, and process might differ from the choices you make in the privacy settings while visiting our websites. It also depends on what services, functionalities or experiences you use, your location and applicable law.  

We will only process your personal data when we have a lawful basis for doing so. The lawful basis might be:  

1. You have agreed to data processing by giving your consent;  

2. It is necessary to provide services to you under the performance of the contract we have with you;  

3. We are required to do so in accordance with legal or regulatory obligations; 

4. It is in our legitimate interests to process your personal data, if none of these interests prejudice your own rights, freedom and interests. 

Below we indicate the business purposes where we may use your personal data:

Purpose: To communicate with you and handle your inquiries, requests, comments, and feedback.
Personal Data: First name, Last name, E-mail address, Feedback and comments made by you.
Legal Basis: Legitimate interests to handle, adequately and in a timely manner, your inquiries, complaints, and suggestions regarding the services we provide on our sites.

Purpose: To respond to your inquiries and enhance your experience on our site via our chatbot feature.
Personal Data: IP address, Email address, Device/browser information, and any information voluntarily provided in messages.
Legal Basis: Legitimate interests to handle, adequately and in a timely manner, your inquiries and complaints regarding our services.

Purpose: To inform you about our newly released products, events, or for other promotional purposes.
Personal Data: First name, Last name, E-mail address.
Legal Basis: Your freely given consent.

Purpose: To establish, exercise, and defend legal claims.
Personal Data: First name, Last name, E-mail address, Telephone number, and other information as necessary for the purpose.
Legal Basis: Legitimate interest to defend ourselves in legal claims.

Purpose: To permit you to participate in social sharing, including live social media feeds.
Personal Data: Social networks, including your profile information, User ID associated with your social media account, and any other information you allow the social network to share with third parties.
Legal Basis: Legitimate interests to provide you better services and enable participation in social sharing.

Purpose: To organize brand promotional campaigns.
Personal Data: First name, Last name, E-mail address, Telephone number, Photography, and other information related to the purpose.
Legal Basis: Legitimate interests to promote Livespins as a brand.

Purpose: To detect, prevent, or investigate potential security incidents or fraud.
Personal Data: IP address, Log data, and other data necessary for this purpose.
Legal Basis: Legitimate interests to ensure security for our systems and services provided.

Purpose: To perform due diligence checks to fulfill our regulatory obligations.
Personal Data: First name, Last name, Company name, Company registration number, and other relevant information.
Legal Basis: Necessary to comply with legal or regulatory obligations.

Purpose: To perform analytics, quality control, market research, and evaluate the effectiveness of our website and campaigns, and develop new products and services.
Personal Data: IP address, Location, Device information, and User activity.
Legal Basis: Legitimate interests to perform marketing and research activities to provide better service.

Purpose: To identify and disclose any suspected unlawful, fraudulent, or other improper activity connected with our websites and services, including money laundering.
Personal Data: First name, Last name, Company name, and other necessary information.
Legal Basis: Necessary to comply with legal or regulatory obligations.

Purpose: To comply with our obligations under applicable laws, including gambling legislation and related regulatory and licensing requirements.
Personal Data: First name, Last name, Company name, and other relevant information.
Legal Basis: Necessary to comply with legal or regulatory obligations.

Purpose: To share your personal data with other members of the Evolution Group entities who assist in providing services to customers.
Personal Data: First name, Last name, E-mail address, Company name, and other relevant information.
Legal Basis: Legitimate interests to allow us to provide services and fulfil our contractual obligations.

What rights do you have?

You have several rights towards your personal data. You have the right to request access, rectify, erase, object, restrict personal data processing, withdraw consent if given and transfer your personal data. In addition, you have the right to contact Data Protection Supervisory Authority in the country where you are located.  

We will respond to all individual requests wishing to exercise their data protection rights. We may request to verify your identity or ask for additional information in order to help us respond to efficiently to your request and to protect personal data from unauthorized disclosure.  

In case you would like to exercise your rights related to our developed games, we kindly ask you to contact the Casino you played with, as we do not process information of players by which the person can be identified directly. This action is done by online casinos as they are Data Controllers of the player personal data.  

If you wish to exercise your data protection rights, please contact us at: [email protected] 

Please be informed that certain rights might not be fulfilled entirely due to legal or regulatory requirements.

• Right to access your personal data 

You may request confirmation at any time whether we process your personal data. If we process your personal data, you can request a copy of your personal data.    

• Right to rectify your personal data 

You have the right at any time to request to correct your personal data that is inaccurate, as well as supplement your personal data that is incomplete.  

For example: If you are our business partner and your contact information such as telephone number or email address has been changed, you can request to edit this data.  

• Right to erase your personal data

You may request to erase your personal data under certain circumstances such as when your personal data is no longer needed for the purposes for which it was collected.   

• Right to object to certain personal data processing

You may object to the processing of your personal data if you have a particular situation, your data are being used for direct marketing purposes, and the legal grounds of data processing are legitimate interests. For example: If you receive any marketing-related materials that you have not agreed to, you can object and request to stop receiving them.  

• Right to restrict the processing of personal data

You may ask us to restrict the processing of your personal data under certain circumstances, such as when the processing is unlawful, but you do not wish to erase your personal data. Additionally, if you have concerns about your data accuracy, you can ask us to restrict data usage until we verify the accuracy of your data.  

• Right to withdraw your consent 

If you have agreed on data processing based on your consent, you have the right at any time to withdraw your consent. The consent withdrawal will not affect the legality of the previous processing. For example: In case you have agreed to receive newsletters from Livespins and you would not like to receive them anymore, you can withdraw your consent at any time, and you won’t receive newsletters in future.  

• Right to transfer your personal data 

You may ask to provide you with a copy of your personal data, and if technically possible, you can request the transfer of this data to another Data Controller (Company or Institution, where possible). This is only applicable if personal data are processed on the legal basis of your consent or on necessity to comply with an agreement concluded with you, and only for the data that is provided by you.   

• The right to complain to the data protection supervisory authority 

You have the right to lodge complaints regarding your personal data processing with the relevant data protection supervisory authority. The list of national supervisory authorities can be found here: https://edpb.europa.eu/about-edpb/board/members_en  

Where may we disclose and transfer your personal data?

Since Livespins operates worldwide your personal data might be shared within Evolution Group and/or contracted third parties for various business purposes.  

The personal data might be transferred based on legal grounds such as legitimate interests to fulfill the services agreed or based on mutually concluded contractual obligations. 

Additionally, there might be situations where Livespins might transfer personal data to Evolution Group entities or external parties located outside the EU/EEA. In such a case Livespins will ensure that the Standard Contractual Clauses or other legally required documentation are concluded to ensure an adequate level of protection before transferring personal data outside EU/EEA.  

For all personal data transfers an adequate security level is ensured, and all legal requirements are met.  

Evolution Group Entities 

In order to fulfill data processing purposes Livespins may disclose your personal data to other Evolution Group entities The data transfers between group entities are governed by an Intra-Group data processing agreement which includes the Standard Contractual Clauses. Additional legal safeguards for data transfer may apply in certain cases.  

Data transfer purpose may be relevant in order to:  

• Provide accurate information regarding our provided services (based on necessity to comply with legal/regulatory requirements); 

• Better understand our business practices, services, and products across the Evolution Group entities (based on legitimate interests); 

• Provide Evolution Group entities with marketing and promotional materials (based on your provided consent); 

• Identify fraud and other criminal activities including anti money-laundering (based on necessity to comply with a legal/regulatory requirements); 

• Provide you with customer support including the obligation to ensure that information is up-to-date and accurate (based on necessity to comply with a legal/regulatory requirements); 

• Comply with legal requirements towards identification of responsible gaming measures across the Evolution Group entities (based on necessity to comply with a legal/regulatory requirements); and/or  

• Provide your services agreed, ensuring the implementation of security measures (based on necessity to comply with a legal/regulatory requirements). 

Data processors Acting on Behalf of Livespins

Livespins may disclose personal data to external parties, such as vendors and service providers. Third parties might process personal data on behalf of and under the instructions of Livespins. The personal data may be transferred only if an adequate security level is ensured, and all legal requirements are met.  

Livespins engages with data processors (incl. Sub-processors) in order to deliver you the agreed services and to comply with legal and regulatory requirements. The data processors might vary from cloud services for data storage purposes, marketing companies in preparing and delivering marketing related materials, and external advisors and auditors. In the case of engagement of processors, we inform you as far as it is required by legal and regulatory requirements.  

What are the security measures implemented?

e ensure that all necessary appropriate security measures are in place to keep and process your personal data securely. In support of this commitment, we have implemented appropriate technical, physical, and organizational measures to protect your personal data against unauthorized or accidental destruction, alteration or disclosure, misuse, damage, theft or accidental loss, or unauthorized access.  

For more details, please contact [email protected]  

What is the data retention period?

Personal data are kept for a period that is either required by law and regulatory requirements or for as long as necessary to fulfill the personal data collection purpose. The storage period might differ from the location and services that you are receiving.  

Who is the controller and what is our contact information?

If you have any questions or concerns regarding the processing of your personal data, websites or applications, please contact us at [email protected]  

Data Controller: 
Evolution Gaming Ltd. 
Registration No. 05944946, 
Sackwille House, 40 Picadilly, W1J 0DR, London, United Kingdom